James will go above and beyond for you! This is a bit of a lengthy review but i didn't have your typical experience. On Sunday, March 21, I left my house for a bike ride for the first ride of the year off the trainer. I didn't make it a mile from the house and I realized I had a cable that was not functioning properly and wasn't allowing me to shift. I was headed for about a 20 mile ride so I was off on the side of the road trying to figure out the problem when James came the other way on his bike. He stopped and looked at and said he knows what needs to happen but didn't have the proper tools to fix it. He then suggested that we ride back to his shop ( a few miles away and in the direction I was headed but opposite direction of where he was headed) and he take a look there. He changed out my cable and had me on my way refusing to let me pay for anything since it was sunday. He said he just wanted me to be able to enjoy my ride. Wow, talk about exceptional service and a genuinely nice guy. I don't think they make people like this anymore :)Thanks again and I did enjoy my ride!